Tech Support FAQ - Your Questions Answered

We typically respond within 24 hours and aim to schedule appointments within a few days. Since we operate evenings and weekends, we can work around your schedule to find a convenient time.

Not at all! Just tell us what's not working or what you're trying to accomplish. We speak your language, not tech jargon. We'll ask clarifying questions to understand your needs better.

We proudly serve Telford and surrounding areas. If you're unsure whether we cover your location, please contact us and we'll let you know right away.

Yes! We'll discuss your needs, assess the situation, and provide honest recommendations with no obligation. You'll only pay if you decide to proceed with our services.

We offer ongoing support! If you have questions or run into issues after we've completed the initial work, just give us a call or send an email. We're here to help whenever you need us.

Pricing varies depending on the service and complexity of the job. After your free consultation, we'll provide a clear quote with no hidden fees before starting any work. We believe in transparent pricing so you know exactly what to expect.

We accept cash, bank transfers, and all major credit/debit cards. Payment is typically due upon completion of the service.

The initial consultation is completely free with no callout charge. We only charge for the actual work we perform, and we'll always discuss costs with you before proceeding.

Yes! We offer special pricing for seniors and can provide package deals if you need multiple services. Ask us about our current promotions during your consultation.

We can guide you on what equipment you need and even help you purchase it if you'd like. We can recommend specific products that fit your needs and budget, or work with equipment you've already purchased.

Most Wi-Fi installations and optimizations take 1-2 hours, depending on the size of your home and complexity. Larger homes requiring mesh systems may take 2-3 hours.

Absolutely! We provide personalized training on AI tools, showing you practical ways to use them in your daily life. We'll go at your pace and make sure you feel comfortable before we finish.

Not at all! In fact, many of our clients describe themselves as "not tech people." That's exactly who we're here to help. We explain everything in simple terms and never make you feel silly for asking questions.

We stand behind our work. If something we've set up stops working within a reasonable timeframe, we'll come back and fix it. We also offer follow-up support to ensure everything continues to work smoothly.

You can book through our contact form, call us directly, or send us an email. We'll respond within 24 hours to schedule your free consultation.

Yes! Our hours are Monday-Friday 6pm-9pm and Saturday-Sunday 9am-6pm. We understand most people are busy during the day, so we've designed our schedule to work around yours.

No problem! Just give us at least 24 hours notice and we'll happily reschedule. We understand that plans change.